Senior System Specialist

About the Team/Role • Provide support and direction to System Specialists, as needed • Serve as Subject Matter Expert in special projects, such as piloting new tools, processes or development that is being developed by the Product team • Champion industry best practices and counsel clients on leveraging them • Lead training and technical development of other System Specialists • Architect system solutions for complicated client requirements • Debug complex system issues • Provide analysis for configuration of client web sites, including benefit classes, plans, rates, and enrollment rules • Provide analysis for configuration of Open Enrollment and Life Event benefit plan design changes according to client requirements, ensure overall system readiness for employee system enrollments • Provide analysis for configuration inbound HRIS import data element mapping and rules • Provide analysis for configuration outbound payroll file mapping and payroll schedules • Coordinate with EDI team, insurance carriers, TPAs, and HRIS/payroll systems the integration and testing of data import / export updates (standard and proprietary) • Debug system configuration issues including root cause analysis • Perform data analysis and audits (often from various sources) • Maintain documentation of client specific set-up and processes • Train / transition new processes to client teams • Communicate and interface with management and clients, professionally and accurately • Integrate My Benefit Express™ and client systems, including data migration and assessing system compatibility • Ability to constantly evolve current integration strategy to ensure efficiency • Ability to successfully prioritize deliverables and meet deadlines • Strong customer service orientation KEY ACCOUNTABILITIESCommunication: Ability to analyze client requirements and documents as they relate to the position as well as the ability to speak / listen clearly and effectively to stakeholders at multiple levels both inside and outside of the company.

Source: https://himalayas.app/companies/wex/jobs/senior-system-specialist