Inizio Partners Corp
Role: Engagement Lead CX Job Description• Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments • Experience in handling large accounts, stakeholder management, account planning • Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment • Build and maintain strong relationships with clients and help drive CX engagements with client • Be the onshore point of contact for any client escalations • Works with offshore and internal technical teams to steer the project delivery and relationship • Strong expertise in CCaaS solutions like NICE, Genesys, AWS • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage • Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc) and Communication process is an Add-on • Understanding of GenAI, LLMs, Systems Integration & deployment models • Excellent communication & presentation skill is highly required.
Source: https://himalayas.app/companies/inizio-partners-corp/jobs/engagement-lead-cx-sr-avp
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