Customer Service Specialist – Content Writing

Job Description• Customer Service Specialist – Content Writing, Marketing and Customer Care • Monday-Friday 9am-5pm (EST) – small time variations may apply • Home-Based/Remotely • Salary $600 (NOT commission based) Requirements/Skills• English level – C1, native or near-native speakers • French level – C1, native or near-native speakers • Modern Computer/Laptop with fast, stable internet connection and quiet working environment • Experience in Creative Writing, content writing and financial vocabulary both in English and French • Experience in Marketing and/or Sales • Strong phone communication, presentation skills and active listening • Ability to multi-task, prioritize, and manage time effectively • Proficient in Word, Excel, Google Docs and Sheets, and Outlook • Experience working with western companies (is a plus) Responsibilities & Duties:• Providing customer service via phone, e-mail, voice chat or video chat • Writing financial templates in English and/or French • Acquiring information from clients • Preparing documents, reports and updating customer database • Collaborating with the management team and training new customer service agents • More detailed responsibilities will be presented during the hiring process JOB INTRODUCTION:As a Customer Service Specialist you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries and more.

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